Terms and Conditions of Sale

Article 1 — Identification of the provider

The services are provided by:

• FlashWash (sole trader)
• Rue Paul Janson 2, 1020 Laeken, Belgique
• CBE: 1036.933.859
• VAT: BE 1036.933.859
• Email: flashwashbxl@gmail.com — Phone: +32 490 61 63 01

Hereinafter “FlashWash” or “the Provider”.

Article 2 — Subject matter and scope

FlashWash provides a vehicle cleaning and detailing service carried out at the location chosen by the Customer (home, workplace, car park, etc.) in Brussels and its outskirts. The Provider operates fully self-sufficiently: it brings its own water, its own power and all equipment.

These Terms apply to all orders placed with FlashWash, to the exclusion of any other conditions, unless otherwise agreed in writing beforehand. Any derogation or special condition must be agreed in writing.

Article 3 — Customer

The services are aimed at both consumers and business customers. Provisions applying solely to consumers within the meaning of Book VI of the Belgian Code of Economic Law are identified as such.

Article 4 — Quotes and pricing

Prices are set according to the nature of the service, the condition of the vehicle, its size and the service area. No automatic flat rate is applied: every request is the subject of a personalised quote communicated to the Customer by phone, email or message before the service.

The quote states the total price payable, the exact nature of the service and the estimated duration. The Customer is therefore informed of the total price before the agreement is concluded (Article VI.2 of the Code of Economic Law). As FlashWash is covered by the small business exemption scheme, no VAT is applicable or charged (Article 56bis of the Belgian VAT Code).

Unless stated otherwise, the quote is valid for 30 days from the date it is issued.

Booking a time slot requires payment of a €50 deposit, applicable to all services. This deposit is deducted in full from the total price of the service. The conditions for its payment and refund are set out in Articles 5, 7 and 9.

Article 5 — Booking and formation of the contract

A quote may be requested via the online form, by phone, on WhatsApp or by email. The contract is formed once the Customer has expressly accepted the quote (by phone, message or in writing) and FlashWash has confirmed the service time slot.

After the quote is accepted, FlashWash sends the Customer a payment link (Payconiq) or its bank details for payment of the €50 deposit. The time slot is definitively secured on receipt of that deposit. Until the deposit is received, the slot may still be allocated to another Customer.

Article 6 — Service conditions

• The Customer undertakes to make the vehicle available at the agreed address and time, in a location allowing the work to be carried out safely (sufficient space, legal parking, accessibility).
• The Customer must remove all valuables, personal documents and fragile items from the vehicle before the service. FlashWash accepts no liability for belongings left in the vehicle.
• If the service cannot be carried out for reasons attributable to the Customer (vehicle absent, access refused, unsuitable space), a call-out fee stated in the quote may be charged.
• FlashWash reserves the right to postpone a service in the event of extreme weather or force majeure, and will propose a new time slot as soon as possible.

Article 7 — Cancellation and rescheduling

The Customer may cancel or reschedule the appointment free of charge up to 48 hours before the scheduled time, by phone, WhatsApp or email. In that case the €50 deposit is refunded in full within 14 days, using the same payment method as the original payment, or carried over to the new slot in the case of rescheduling.

Any cancellation made less than 48 hoursbefore the slot, or the Customer’s absence when the Provider arrives, results in the deposit being retained as a flat-rate indemnity for travel and downtime.

If FlashWash cancels or is unable to perform the service, for whatever reason, the deposit is refunded to the Customer in full within 14 days, without prejudice to Article 13 (force majeure), which provides for a new time slot to be offered.

Article 8 — Payment

A €50 deposit is paid at booking (Article 5). The balance — the price agreed in the quote less the deposit — is paid on completion of the service, after inspection and approval by the Customer.

Accepted payment methods: card (Bancontact, Visa, Mastercard), cash, instant bank transfer, Payconiq, Apple Pay and Google Pay. Business customers may pay on invoice, within 30 days net, unless otherwise agreed.

In the event of late payment, and after a formal notice has gone unanswered for 14 days, late payment interest at the statutory rate and a flat-rate indemnity for recovery costs shall be due, in accordance with the Belgian Act of 2 August 2002.

Article 9 — Right of withdrawal

In accordance with Article VI.47 of the Code of Economic Law, the consumer has a period of 14 calendar days to exercise their right of withdrawal, without giving any reason and without penalty.

This period runs from the day the contract is concluded. To exercise this right, the Customer sends the Provider an unambiguous statement of their decision to withdraw, by email to flashwashbxl@gmail.com or by post to the address given in Article 1.

Where withdrawal is validly exercised, FlashWash refunds the Customer all sums paid, including the deposit, no later than 14 days after being informed of the decision to withdraw, using the same payment method as the original transaction. The 48-hour period in Article 7 does not apply in that case: the right of withdrawal prevails.

Important — Loss of the right of withdrawal: in accordance with Article VI.53, 1° of the Code of Economic Law, if the Customer expressly requests that the service be performed before the end of the 14-day period, they acknowledge that once FlashWash has fully performed the service they lose their right of withdrawal. That express request may be collected by any means before the service begins.

Article 10 — Liability

• FlashWash undertakes to perform its services to professional standards, using professional equipment and products.
• A visual inspection of the vehicle is carried out before the service. The Customer is invited to report any pre-existing scratch, dent, impact or defect. Photographs may be taken on request.
• FlashWash cannot be held liable for pre-existing damage, defects resulting from normal wear and tear of the vehicle, or damage caused by fragile, poorly secured or defective parts of the vehicle.
• In the event of proven damage attributable to FlashWash, liability is limited to the cost of repairing the damage caused. Any claim must be made in writing within 48 hours of the service.
• FlashWash cannot be held liable for valuables or documents left in the vehicle.

Article 11 — Complaints and amicable settlement

Any complaint should be sent to flashwashbxl@gmail.com. We undertake to reply within a reasonable time, with a view to reaching an amicable settlement.

If a dispute cannot be settled amicably, the consumer may refer the matter free of charge to the Consumer Mediation Service:

• Consumer Mediation Service
• Boulevard du Roi Albert II 8 box 1, 1000 Brussels
• mediationconsommateur.be

The Customer may also use the European online dispute resolution platform: ec.europa.eu/consumers/odr.

Article 12 — Personal data

The Customer’s personal data is processed in accordance with our privacy policy.

Article 13 — Force majeure

FlashWash cannot be held liable for a failure to perform any of its obligations resulting from force majeure (exceptional weather, equipment breakdown, accident, act of a third party, etc.). A new time slot will be proposed as soon as possible.

Article 14 — Applicable law and competent courts

These Terms are governed by Belgian law. Any dispute concerning their interpretation or performance falls within the exclusive jurisdiction of the courts of the judicial district of Brussels, subject to the mandatory provisions applicable to consumers.

Article 15 — Amendment of the Terms

FlashWash reserves the right to amend these Terms at any time. The applicable Terms are those in force on the date of the order.